Privacy Policy
Knight Industrial Supply Terms and Conditions |
|---|
Knight Industrial Supply prides itself on being EASY TO DO BUSINESS WITH! Our basic terms and conditions are outlined here, but we must stress that whenever possible, we want to comply with YOUR terms and conditions that YOU require of your best sources! Please let us know if you have special needs and we will meet them! |
ORDERING Knight Industrial Supply has no minimum order. Some items are subject to standard pack quantities, which will be represented by the phrase "Order in Multiples of" on this site. We reserve the right to adjust quantities based on standard packs, manufacturer minimum requirements or custom-ordered items. Samples are available for many items upon request. We also offer paid test trial orders in some circumstances. See our Services page for more details on these programs. You may place your order on our website through the shopping cart, by e-mail, fax, telephone or by U.S. Postal Service. See the Contact Us page for addresses and phone or fax numbers. |
PRICING We strive to provide the LOWEST POSSIBLE PRICING IN EVERY instance, although our prices are subject to industry standards and may change without notice. However, whenever possible, we will do our utmost to prepare our clients for any changes/increases in advance to assist in inventory control and optimization of our clients' savings. Bulk or large quantities may afford the buyer a quantity price break or discount, but we reserve the right to refuse an order if the quantity specified is deemed beyond our scope of business (ie. wholesale quantities intended for resale or export). If you are a manufacturer purchasing consumables on a regular basis, we may offer contract pricing if certain conditions can be met. It will usually require a mutual stocking agreement and/or blanket purchase agreement to maintain inventory and pricing, all terms of which would be negotiated on a case-by-case basis. Our prices normally do not include taxes or shipping. State sales tax is only applicable in the State of California. The buyer is responsible for any and all sales tax, fees, duties etc. required outside the State of California. All prices quoted are FOB point of origin. We can provide FOB Destination pricing upon request. All materials' title and risk of loss are assumed by the buyer at the point of the shipment origin. |
PAYMENT TERMS You may pay for your order by Visa, Mastercard or American Express, or we may set up an open account for you, pending credit approval. See our RESOURCE CENTER for a credit application you can submit online or by fax. Credit terms may vary, but are typically NET 30 days. we may also accept payment by cashier's check or money order with order and in some rare cases, we may ship COD. Please call us if you have special billing needs! See our Privacy Policy for information on the security of your online credit card information and transactions. |
Knight Industrial Supply respects everyone who visits our website and your privacy and transaction security are of the utmost importance to us! |
PRIVACY We register aggregate (anonymous) information on when and what pages visitors view on our site. This information is used only to improve the content of our website and your shopping experience. We also collect your IP address where a purchase has been initiated to help protect us from credit card fraud. On certain sales support forms on our website, we may also request your e-mail address and company and contact information as well to set up your account with us. None of this data will ever be shared with any third party whatsoever. We reserve the right to contact our clients by the e-mail addresses they provide for promotions, newsletters and order confirmations or clarifications. The client will always have to option to opt out of promotional mailings. |
SECURITY When you purchase goods online from Knight Industrial Supply, it is necessary to collect a shipping and billing name and address and credit card information to process your order. We collect that and all other sensitive information using industry-standard SSL (Secure Sockets Layer) security with up to 256 bit encryption, as secured by GoDaddy.com. You will know if you are on a secured page by the image of a padlock either at the lower right corner of your browser, or to the right of the address bar on top. (This page is secured by the SSL security as an example) Knight Industrial Supply, Inc. has been verified as the sole owner of and holds all domain control over www.KnightIndustrial.com so no third party may access our site or database. |
COOKIES & LINKS Some of our web pages may register either temporary session identities or permanent identities with your internet browser, also known as cookies. These enable your browser to navigate our website more easily and may allow our website to recognize you on future visits. Your browser may also store your account log-in information including your password. This data is secured on our website, but it is up to the user to control the browser's use of cookies and pre-stored log ins and passwords. Please note that if you disable your cookies in your browser, some functionality of the website may be compromised or lost. Our website contains links to external websites and data. These are provided as customer service tools to enhance your experience on our website and/or provide additional data for products and applications. We make no claims or warranties of accuracy of the data those websites present. Furthermore we cannot be held responsible for the privacy or security those websites may or may not provide. (Cookies & Links will be appearing this year at the Coachella Valley Music Festival, day 2, on stage 3!) |
The goal of Knight Industrial Supply is to get the correct material you order to your door as quickly as possible. Here are our policies on how we make that happen. |
SHIPPING When you place your order with us, we will confirm the delivery status shortly after your order is placed. Because we source from hundreds of manufacturers as well as from our own warehouse in Ontario, CA, the shipping point and stock status may vary from order to order. In order to reduce your shipping costs, we will often DROP SHIP from manufacturers or warehouses within our national network. We will advise you of the FOB point in those instances on our order confirmation. All prices quoted are FOB point of origin. Our parcel carrier of choice is UPS. Normally we will prepay your UPS shipping charges and add them to your invoice or credit card charges. If you require us to ship UPS collect, or via another carrier, please specify that in the message section at the final stage of placing your order and we will try to comply with your request. You will want to include your UPS or other carrier account number in that message. If you specify a carrier that we do not use, we reserve the right to ship your order via a carrier of our choice, and we will advise you prior to shipping of that choice. Freight orders are typically sent freight collect. We can provide FOB Destination pricing upon request. All materials' title and risk of loss are assumed by the buyer at the point of the shipment origin. |
WARRANTIES AND LIABILITIES Our only warranty obligation is to replace any item proved defective in material or workmanship. Any product determined by Knight Industrial Supply, Inc. to be defective in material or workmanship and returned to us or an authorized service location of our designation, shipping costs prepaid, will be, as the exclusive remedy, repaired or replaced, or at our option, the purchase price refunded. Knight Industrial disclaims any liability for product defect claims that are due to product misuse, improper product selection or misapplication, and any description does not express or imply a warranty that the products are merchantable or fit for a particular purpose. Limitation of liability, any liability for consequential, incidental, special, exemplary, or punitive damages is expressly disclaimed. Our liability in all events is limited to, and shall not exceed the purchase price paid for the product that gives rise to any liability. |
CLAIMS AND RETURNS If a UPS shipment is damaged, please contact us immediately to issue a call tag. A replacement order will be processed immediately and a credit will be issued pending the results of the UPS claim. If you receive a freight shipment damaged, also contact us immediately and do not pay the freight bill unless it has been signed for as damaged. If concealed damage is detected after receipt, advise us immediately and we will pursue any remedy possible. Our biggest goal is for you to get it right the first time so we urge you to communicate with us exactly what you need and what expectations you may have for a particular product. If necessary, we have engineering resources with every manufacturer to verify if the item you want will be appropriate for your application. For items received incorrectly, we will accept for credit with no restocking fee at all. For items ordered in error, it is the customer's responsibility to pay for return shipping charges. We do not normally impose any restocking fees, but exceptions may apply. FOR ANY RETURN, PLEASE CALL, FAX or E-MAIL us for your return authorization. This will speed up the process by which you will receive credit for your return. In some cases, for custom-made items, or made-to-order items, they may be non-cancellable/non-returnable or you may incur a restocking fee if they are returnable. We will strive in every instance to advise you of this status when you place your order for such products. Ultimately, WE GUARANTEE YOUR SATISFACTION, so in every instance, please allow us the opportunity to make it right! |
Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.